Questions? Need answers?
We strive to provide all of our customers with excellent service. Due to the time difference between Australia and the US, we recommend contacting us via email at firstname.lastname@example.org and one of our customer service specialists will reach out within the next 48-72 hours.
Customer Service / Order Status
Due to the time difference between Australia and the US, we recommend contacting us first via email.
Mon-Fri: 9AM - 1AM ET
Sat-Sun: 12PM - 1AM ET
Mon-Sun: 9AM - 1AM ET
ADA Site Accessibility Support
Feel free to reach out to our Customer Love team by phone at 1-888-636-1223
Some of Our Frequently Asked Questions
Q: I am placing an order online. How much will it cost to ship to my home?
A: We offer 100% FREE SHIPPING on all orders within the Contigous US and Australia!
Q: How long will it take for my order to arrive?
A: Products that are ordered from Lovesac.com usually deliver within 4-6 weeks from the date of purchase:
If you have questions about shipping times for a specific product, please contact us and we'd be happy to give you a specific shipping timeframe for the product(s) you're interested in.
Q: What is shredded Durafoam®?
A: Shredded Durafoam® is a Lovesac trademarked proprietary blend of high, medium, and low-density open-cell polyurethane foam. To assure the most comfortable sitting experience, Durafoam® is guaranteed never to go flat.
Q: How do I wash my Sac Cover?
A: Most covers are machine-washable. Wash in cold water with gentle detergent. Line dry.
Q: How do I fluff my Sac Insert?
A: Your Sac has been holding it's breath a long time - first remove it from its duffel and give it an hour to breathe and relax. Then break apart the chunks of foam from the outside of our Sac (through the fabric with your hands) and flip the Insert over. It will take up to a week to expand to its true full, full, glorious potential. Watch the demo video here!
You can find answers to all the most common questions in our complete FAQs.