Warranty Policy

Sac inserts have a Lifetime Guarantee against manufacturer defects. The warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty.

Sac covers are guaranteed for 3 years from the date of purchase. Products are guaranteed against all manufacture defects. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Original receipt or order number is required for all warranty claims. Products used for commercial purposes are not covered under warranty. 

Need to Submit a Warranty Claim?

Please contact us via email at customerloveaustralia@lovesac.com. Please type your name, order number, and "Warranty" in the subject line of your email.
For your warranty claim to be reviewed, include the following in your email:

• 4 pictures of the damage
• A picture of the product's batch number (click here for help finding the batch number)
• A description of the item and the damage

Please note that Lovesac's Warranty does not cover accessories, commercial/rental use, pet damage, color fading, failure to follow washing instructions, or damage due to burns, odors, mold, ink stains, water/fire, natural disaster, or bodily fluids. Sac Duffels are for transportation only; Lovesac does not replace soiled duffels. Your claim will be answered within 5 to 7 business days.